01
Capture every piece of feedback
Create a card for each feature request, bug report, or UX suggestion as it comes in. Include the source (support ticket, interview, NPS comment) and how many users mentioned it.
// Customer Feedback
Every voice, heard.
Centralize feature requests, bug reports, and suggestions in one board. Track every piece of feedback from inbox through shipping and back to the customer who asked.
Inbox
3Request: bulk export to CSV from analytics dashboard
Feature
Report: calendar widget not saving timezone preference
Bug
Suggestion: add keyboard shortcuts for common actions
UX
Triaged
2Feature: API webhook support for third-party integrations
Feature
Bug: email notifications arriving 30+ minutes late
Bug
In Progress
2Building dark mode toggle (requested by 47 users)
FeatureUX
Fixing PDF export cutting off long table rows
Bug
Shipped
2Shipped: drag-and-drop file upload in comments
Feature
Fixed: search not returning results with special characters
Bug
Communicated
2Changelog published: May release with 12 user-requested features
Feature
Email sent to 23 users who reported the timezone bug
Bug
02
Triage by type and frequency
Use Feature, Bug, and UX labels to categorize feedback. Move the most impactful items to Triaged. Cards that multiple users mention should surface to the top of your priority list.
03
Link feedback to your product work
When a developer picks up a feedback card, add implementation notes and link to the relevant PR or ticket. This connects customer voices directly to the code being written.
04
Close the loop with customers
Move cards to Communicated after you have told the customers who requested the change. A changelog post or direct email turns feedback into loyalty. Never ship silently.
01 What is a customer feedback board?
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A customer feedback board centralizes feature requests, bug reports, and UX suggestions in one place. Each card represents a piece of feedback that moves through triage, implementation, shipping, and customer communication so nothing gets lost between support and product.
02 Can I customize the labels for different feedback types?
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Yes. Flux labels are fully editable. Add labels like Enterprise, Free Tier, Churned, or NPS Detractor to segment feedback by customer type. This helps your product team prioritize by business impact.
03 How does Flux help manage customer feedback?
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Flux real-time sync keeps support, product, and engineering aligned on feedback status. Use comments on cards to discuss prioritization, checklists to track implementation steps, and the activity log to see the full history of every feedback item from submission to customer communication.
// Listen and build
Feedback to features.
No credit card. Track customer feedback with real-time sync, labels, and a clear path from request to release.